Refund Policy
Last updated October 19, 2026
This Refund Policy applies to every purchase of Rilo at getrilo.app. It is section 9 of our Terms of Service.
Rilo is operated by Amos Raziel.
Refunds by plan
You can request a refund within these periods, counted from the purchase date:
- Monthly: a full refund of your first monthly payment within 7 days.
- Annual: a full refund of your first annual payment within 14 days.
- Warmup pack: within 14 days, a refund of $0.99 for each warmup in the pack you have not completed. Completed warmups are not refunded.
- Lifetime: a full refund within 14 days, if fewer than 3 warmups were completed on your account after you bought it.
To request a refund, email hello@getrilo.app from the email address on your Rilo account.
When a purchase is refunded, the paid access it provided ends, including any warmups left in a pack.
These periods apply to purchases made from October 19, 2026. Earlier purchases keep the refund terms in place when they were bought.
Renewals and later requests
Subscription renewal payments are not refundable. You may cancel a subscription at any time, and your paid access remains available until the end of the period you have already paid for. Unused portions of a subscription do not qualify for a prorated refund after cancellation.
After these periods, payments are non-refundable except where required by applicable law.
How refunds are processed
Refunds are processed through our third-party payment processor, which may also apply its own buyer terms and refund policies.
Your legal rights
Nothing in these Terms limits any cancellation, withdrawal, refund, warranty, or other consumer right that applicable law does not allow us to exclude.
If the law where you live gives you a mandatory cooling-off, cancellation, or withdrawal right for an online purchase, that right continues to apply.
Where permitted by law, you may be asked during checkout to consent to immediate access to digital services and acknowledge any effect that immediate access has on a statutory withdrawal right.
To request cancellation of a transaction or contact us about a payment, use the cancellation method available on getrilo.app or contact hello@getrilo.app.