Privacy Policy

1. Information We Collect

Account information

When you create or access a Rilo account, we may collect:

• Your email address
• Authentication and account identifiers
• Account status
• Subscription or purchase status

Authentication may use one-time verification codes or similar methods. Rilo does not receive or store the password for your email account.

Warmup information

When you use Rilo, we may collect information such as:

• The type of event you are preparing for
• How soon the event is taking place
• Your readiness rating before and after a warmup
• Your nervousness rating before and after a warmup
• Whether you felt the warmup helped
• Whether you started, completed, or exited a warmup
• Responses you choose to provide after an event

We use this information to provide the Rilo experience and understand whether and how the product is helping users.

Scheduled events

If you schedule a future warmup, we may collect:

• Event type
• Date and time
• Time zone
• Reminder information

We use this information to schedule your warmup and send requested reminders or follow-ups.

Payment information

If you make a purchase, payment processing is handled by a third-party payment provider.

Rilo may receive information such as:

• The product or plan purchased
• Transaction identifier
• Payment status
• Subscription status
• Renewal or cancellation status

Rilo does not directly receive or store your full payment-card number.

Usage and technical information

When you use Rilo, we may automatically collect information such as:

• Browser and device type
• Operating system
• IP address
• Approximate location derived from your IP address
• Referring page or campaign
• Pages or screens viewed
• Actions taken within Rilo
• Warmup starts and completions
• Technical and error information

We may use cookies, local storage, and similar technologies where necessary to operate the service and, where applicable, understand product usage and campaign performance.

Communications

If you contact us, we may retain your message, contact information, and any information you choose to provide.

2. Is Providing Information Required?

Providing personal information to Rilo is generally voluntary. You are not legally required to provide it to us.

However, some information is necessary for particular features.

For example:

• Without an email address, you may not be able to create or access an account.
• Without information about the type of event, Rilo may not be able to personalize the warmup.
• Without a date and time, Rilo cannot schedule a future warmup or reminder.
• Without payment information provided to our payment processor, you cannot complete a paid purchase.

Optional survey and feedback questions may be skipped unless clearly stated otherwise.

3. How We Use Personal Information

We use personal information to:

• Create and manage your account
• Authenticate you
• Provide and personalize warmups
• Save your warmup history
• Schedule requested warmups and reminders
• Send relevant post-warmup or post-event communications
• Manage free warmup allowances, purchases, and subscriptions
• Process and administer payments
• Measure whether Rilo is useful to users
• Analyze and improve the product
• Maintain security and prevent abuse
• Diagnose technical problems
• Measure the effectiveness of acquisition campaigns
• Communicate with you about Rilo
• Comply with applicable legal obligations

We do not use information about your readiness, nervousness, or post-performance responses for third-party advertising targeting.

We may use aggregated or de-identified information that no longer reasonably identifies an individual to analyze and improve Rilo.

4. Email Communications

Service communications

We may send emails necessary to provide Rilo, including:

• Login or verification codes
• Scheduled warmup reminders
• Purchase or subscription information
• Security or account notices
• Follow-ups you have requested or that are part of the service you are using

Product and marketing communications

Where permitted by law, we may also send emails about:

• Getting more value from Rilo
• Upcoming performance moments
• New features
• Product updates
• Offers or promotions

You can unsubscribe from marketing emails using the unsubscribe link contained in those messages.

Unsubscribing from marketing emails does not prevent us from sending communications necessary to operate your account or provide a service you requested.

5. How We Share Personal Information

We may disclose personal information to service providers that help us operate Rilo, including providers of:

• Hosting and database services
• Authentication
• Email delivery
• Analytics and technical monitoring
• Payment processing
• Customer support
• Security and fraud prevention

These providers may process information only as necessary to provide their services to Rilo, subject to the applicable contractual and legal requirements.

We may also disclose information where reasonably necessary:

• To comply with applicable law or valid legal process
• To protect the security, rights, or safety of Rilo, our users, or others
• To investigate fraud, abuse, or security incidents
• As part of a merger, acquisition, financing, sale, or similar corporate transaction

Rilo does not sell personal information for money.

6. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we rely on appropriate legal bases depending on the processing activity.

These may include:

Performance of a contract: where processing is necessary to provide Rilo or a feature you requested.

Legitimate interests: where processing is reasonably necessary to operate, secure, analyze, and improve Rilo, provided those interests are not overridden by your rights.

Consent: where applicable law requires your permission, including for certain marketing, cookies, or similar technologies.

Legal obligations: where processing is necessary to comply with applicable law.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, security, accounting, or dispute-resolution needs.

Retention periods may differ depending on the type of information.

If you delete your account or validly request deletion of your personal information, we will delete or de-identify the relevant information unless we are required or permitted to retain particular information.

Residual copies may remain in backups for a limited period until those backups are replaced in the ordinary course.

8. International Data Transfers

Rilo and its service providers may process personal information outside the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, we will use legally recognized transfer mechanisms or other appropriate protections.

9. Your Privacy Rights

Depending on where you live and the applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Receive certain personal information in a portable format
• Opt out of marketing communications
• Submit a complaint to an applicable data-protection authority

Israeli law also provides rights to review personal information held about you in a database and, in applicable circumstances, request correction of information that is incorrect, incomplete, unclear, or outdated.

To exercise a privacy right, contact hello@getrilo.app.

We may request information reasonably necessary to verify your identity before acting on a request.

Some rights are subject to exceptions or limitations under applicable law.

10. Cookies and Online Tracking

Rilo may use essential cookies, browser storage, and similar technologies required for authentication, security, preferences, and operation of the service.

To protect sign-in from automated abuse, the email step uses Cloudflare Turnstile. Cloudflare receives technical information from your browser and device, including your IP address, to check that the request comes from a person. This check is part of keeping the service secure and does not depend on your cookie choices.

We use analytics and marketing technologies, including cookies, to understand how Rilo is used and to measure our marketing. Analytics covers the pages visited and steps such as starting a warmup or completing a purchase, with device type and approximate location. We never share your email, your name, or your warmup and survey answers with analytics or advertising providers. Analytics and marketing cookies are on by default, and you can turn them off at any time by rejecting them. If you reject analytics cookies, we still count visits without storing anything on your device. You can change your choice at any time through "Your Privacy Choices".

If Rilo uses optional analytics or advertising technologies that require consent under applicable law, we will provide the required notice and choices.

Our service providers may receive technical information as necessary to provide analytics, hosting, security, or other services described in this Privacy Policy.

Rilo does not currently sell personal information for money or use readiness, nervousness, or performance-response information for cross-context behavioral advertising.

Where applicable law requires us to recognize a legally valid browser-based privacy preference, we will do so.

11. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

No internet service or method of electronic storage can guarantee absolute security.

12. Children

Rilo is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Where applicable law requires parental or guardian consent for a younger user to use an online service, the user should not use Rilo without the required consent.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

When we make changes, we will update the “Last updated” date at the top of this page. If a change materially affects how we use personal information, we will provide additional notice where required by law.

14. Contact

For privacy questions or requests, contact:

Amos Raziel Operator of Rilo Email: hello@getrilo.app